Bond – CRM & Service Management is a true enterprise-class, cost effective, telecom-specific CRM and issue tracking system. It can support any type of communication service provider – mobile, fixed, broadband and cable, while offering multi-channel interaction, including phone, self-care, point-of-sales, IVR, fax, e-mail and social media. BOND serves one primary purpose – it helps an organization to manage its dealings with both current, future clients and internal teams. In so doing, it automates a great deal of customer relations – sales and marketing, technical support, and general customer service generally fall under the purview of such a system.

 

By using Bond CRM & Service Management, you can quickly and efficiently track, store, and retrieve virtually every scrap of information you would possibly need to know about your team and customers. Everything from their general information to their demographic details and activities to their personal preferences can be stored in your database for easy retrieval and analysis, while the built-in scheduling software makes coordinating your team relatively painless.