BOND - CRM & Service Management
Bond – CRM & Service Management is a true enterprise-class, cost effective, telecom-specific CRM and issue tracking system. It can support any type of communication service provider – mobile, fixed, broadband and cable, while offering multi-channel interaction, including phone, self-care, point-of-sales, IVR, fax, e-mail and social media. BOND serves one primary purpose – it helps an organization to manage its dealings with both current, future clients and internal teams. In so doing, it automates a great deal of customer relations – sales and marketing, technical support, and general customer service generally fall under the purview of such a system.
By using Bond CRM & Service Management, you can quickly and efficiently track, store, and retrieve virtually every scrap of information you would possibly need to know about your team and customers. Everything from their general information to their demographic details and activities to their personal preferences can be stored in your database for easy retrieval and analysis, while the built-in scheduling software makes coordinating your team relatively painless.
- Information at a glance.
- Provide Enterprise Customer Support which can be integrated with Call Center
- Track task on different departments and daily events.
- Real time analysis of node/service or client
- Optimised for Data, IT & telecom Services
- Operational efficiency
- Track issue details in different level
- Workflow & Service Management
- Automated alarm tool for voice, text, email.
- BOND – CRM & Service Management System provides Multi channel self service portal via web, app ,IVR etc.
- Automatically assign tickets based on technician expertise or groups for accurate, timely resolutions and prevent recurrence of incidents.
- Automate Ticket Workflow Process, Improve IT Help Desk Efficiency
- Ensure timely resolutions and SLAs with defined escalation paths for better management
- Log changes from incidents and problems and track them at every step of the cycle
- Make Informed Decisions on Changes, Minimize Business & IT Risks
Solving the what, who, how, when and where
- What was the top issues on last quarter?
- Who were the top priorities?
- Where are you lagging behind?
- How did your last preventive measurement perform?
- Goals are welcome, but how do you know the team is on proper track right now?
- Are you managing piles of work orders without the slightest clue which has been completed?
- Metronet Bangladesh Ltd. is using this CRM & service Management system to optimise the operation team performance and workload.
- Energypac Bangladesh using IT ticketing and service management.
- Polar Icecream Bangladesh using IT ticketing and service management for managing different IT queries.
- Praava Health CRM & Ticket Management for managing customer queries, internal issues and information sharing.
- Event Monitoring with SLA management – Coalesce Ltd. Nobin Uddokta (A project of Prime minister’s office – A2i)
- Primark CRM & Issue tracking for Dhaka University Disaster management Department (Rana Plaza)
- Sales Data Automation with CRM – Social Marketing company (with Metronet) is managing sales data and analysis with the BOND automation tools.
- CSL Bangladesh is using BOND to automate service team with their activities and more futuristic structure.
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