Solutions from Entertech
Be it the products of Entertech or a customized solution that our client requires, ENTERTECH provides the optimum and customized solutions made for any organization. We can offer end-to-end custom software development services. With group of experts ENTERTECH provides green solution that help client environment to utilize it on a maximum scale. Our philosophy is building a long-term business partnership with its clients where interpersonal relationship, reliability, assured quality and target oriented modern technology are the major building blocks.
CRM & Service Management System
Customer Relationship Management (CRM) software, one of the most popular products of Entertech, provides insights into running your business. Entertech provides custom CRM & Service Management software according to your requirement which is a true enterprise-class, cost-effective and issue-tracking system.
Our CRM Application features:
- BOND – CRM & Service Management System provides Multi channel self service portal via web, app ,IVR etc.
- Automatically assign tickets based on technician expertise or groups for accurate, timely resolutions and prevent recurrence of incidents.
- Automate Ticket Workflow Process, Improve IT Help Desk Efficiency
- Ensure timely resolutions and SLAs with defined escalation paths for better management
- Log changes from incidents and problems and track them at every step of the cycle
- Make Informed Decisions on Changes, Minimize Business & IT Risks